Plans & Pricings

Limited Support Plans

Compare

Hourly

Bronze

Silver

Gold

Monthly Fee

Varies

$89

$129

$199

Annual Contract Fee

N/A

$675

$675

$600

OnSite Support (Hourly)

$125

$125

$125

$90

Additional Remote Support (Hourly)

$90

$90

$90

$80

2 Hour Remote Support

4 Hour Remote Support

6 Hour Remote Support

1-50 Support Tickets

51-99 Support Tickets

100-149 Support Tickets

Disclaimer
Contract length is 12 months. No refund for services or contract fees once services are rendered. Early termination fee is 75% of the remaining contract value (excluding "By The Hour" customers). "By The Hour" services are due when services are rendered. Bronze, Silver and Gold Limited services are on a "prepaid" basis. If invoice is not paid in full within 14 (fourteen) days from invoice due date, services will be suspended. In order to reactivate services, the invoice must be paid in full plus a late fee of $25 or 5%, whichever is greater. Prices listed above are based on AutoPay via credit card and/or ACH. Paper Check payers will incur a $19 or 4% processing fee, whichever is greater, and must be received by the invoice date to prevent the late fee.

Unlimited Support Plans

Compare

Silver

Gold

Diamond

Platinum

Monthly Fee

$179

$299

$549

$799

Annual Contract Fee

$600

Included

Included

Included

One-Time Setup Fee (per hour)

Included

$100

$200

$300

Additional Remote Support (Hourly)

$125

$75

$75

$75

Additional User Fee (per user)

NA

NA

NA

$39

Guaranteed 1-Hour Response Time (monthly)

$49

$49

$39

Included

Guaranteed 2-Hour Response Time (monthly)

$39

$39

Included

NA

8a-5p Weekday Remote Support

24/5x365 Remote Support

24/7x365 Remote Support

Unlimited Support Tickets

Standard 4-hour Response Time

Dedicated Support Team

Guaranteed 1-Hour Response Time (monthly)

Add-On*

Add-On*

Add-On*

Included

Guaranteed 2-Hour Response Time (monthly)

Add-On*

Add-On*

Included

NA

Disclaimer
Contract length is 12 months. No refund for services or contract fees once services are rendered. Early termination fee is 75% of the remaining contract value. If contract is terminated with more than 90 days remaining for Gold, Diamond and Platinum Unlimited Plans, an Annual Contract Fee will be charged in the amount of $600, due on your final bill. Services are on a "prepaid" basis. If invoice is not paid in full within 14 (fourteen) days from invoice due date, services will be suspended. In order to reactivate services, the invoice must be paid in full plus a late fee of $25 or 5%, whichever is greater. Prices listed above are based on AutoPay via credit card and/or ACH. Paper Check payers will incur a $19 or 4% processing fee, whichever is greater, and must be received by the invoice date to prevent the late fee.

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